At The Fitness Hub Subiaco we understand emergency’s happen and we will try to be as accommodating as possible to reschedule your appointment before cancelling it.
In the circumstance, that the appointment needs to be cancelled we will abide by following policy:
- If a client has to cancel or reschedule any previously scheduled appointments, the client must contact the Hub directly at least 12 hours in advance of the scheduled appointment.
- If a client does not cancel or reschedule an appointment at least 12 hours in advance, the Hub reserves the right to charge a cancellation fee equivalent to a full personal training fee that would normally be charged for that training session. If a client is on a pt package – one pt session will be taken due to cancellation.
- If a client fails to appear for a scheduled appointment, the Hub reserves the right to charge a no show fee equivalent to the personal training fee that would have been charged for the training session.
All cancellations must be made 12 hours in advance by phone, text or email.